fd77 Privacy Policy

The privacy of every user who visits the fd77 platform is very important to us. This Privacy Policy ("Policy") applies to fd77's website, mobile application, and all related digital services. This policy will inform you of the purpose for which your personal information is collected, where it is stored, and under what circumstances it may be shared with third parties.

Along with reading this policy, we encourage you to read our Terms and Conditions, which contain detailed provisions regarding user rights and responsibilities.

The minimum age to use fd77's services is 21. We do not knowingly collect information from minors. Ensuring this is the responsibility of both parents and users.

1.1 Changes to the Policy

fd77 reserves the right to amend this Privacy Policy at any time. Notice will be provided on the site before changes take effect. Continuing to use the site after changes means you have accepted the revised policy.

1.2 Contact

If you have any questions or concerns about this policy, please contact our support team via live chat or email. Email: [email protected]

From creating an account on fd77 to each transaction, certain information needs to be collected at various stages. This information is collected only to improve service quality, ensure security, and comply with applicable regulations.

2.1 Information Collected at Registration

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never readable in plain text)
• Preferred language and currency

2.2 Identity Verification Information

Additional identity documents may be required to withdraw above a certain amount or to fully verify an account:

• Photo of National ID (NID) or passport
• Proof of mobile banking number verification
• Documents required for address verification (where applicable)

2.3 Transaction-Related Information

During deposits and withdrawals on fd77, transaction records, the payment method used (bKash, Nagad, Rocket, Upay), and the time and amount of the transaction are automatically logged. These records are kept for financial security and dispute resolution.

2.4 Technical Information Collected Automatically

• Device type, operating system, and browser type
• IP address and approximate geographic location
• Time of site access and session duration
• Data on pages visited and links clicked
• Information collected through cookies and similar tracking technologies

fd77 uses collected information only for legitimate and necessary purposes. The main purposes are described below:

3.1 Account Management and Security

Your information is used to verify your identity, prevent unauthorized access to your account, and detect suspicious activity. OTP verification is also part of this process.

3.2 Transaction Processing

Payment-related information is essential for accepting deposits and processing withdrawal requests. fd77 aims to complete withdrawals within a maximum of 1 hour.

3.3 Providing Customer Support

When resolving your issues via live chat or email, support representatives can view relevant information from your account. This access is limited strictly to resolving issues.

3.4 Promotional Communications

If you have consented to notifications, fd77 may inform you about bonus offers, special promotions, and platform updates. You can opt out of these communications at any time.

3.5 Ensuring Responsible Gaming

User gaming behaviour is monitored to identify unusual patterns, which helps us implement our Responsible Gaming Policy.

3.6 Analytics and Service Improvement

Analytical data is used to improve the overall user experience, add new features, and resolve technical issues quickly.

fd77 uses industry-standard technical measures to protect your information. All data is stored on encrypted servers, and SSL technology is used on the site to keep data transmission secure.

4.1 Data Retention Period

All information is retained while the account is active. After an account is closed, financial transaction records may be kept for a specified period in accordance with legal and regulatory requirements.

4.2 Technical Security Measures

• Data transmission secured through 256-bit SSL encryption
• Passwords stored using a one-way hashing algorithm
• Automatic alerts and account lock on suspicious login attempts
• Regular security audits and vulnerability testing
• Internal systems with restricted access — only authorised staff can view relevant information

4.3 User's Own Responsibility

It is the user's own responsibility to keep their account password confidential and to ensure appropriate security measures on personal devices (screen lock, updated antivirus). No fd77 staff member will ever ask for your password by phone or email.

fd77 does not sell your personal information to third parties for commercial purposes. However, certain information may need to be shared in the limited circumstances below:

5.1 Payment Processors

To complete transactions through bKash, Nagad, Rocket, and Upay, these service providers receive the necessary amount of information. They manage this information under their own privacy policies.

5.2 Technology Service Partners

Third parties contracted for cloud hosting, analytics, and cybersecurity services may have limited access to certain technical information. These partnership agreements include data protection obligations.

5.3 Legal Obligations

fd77 is legally required to provide necessary information upon a valid order from a competent authority or a court directive. If such a disclosure occurs, the user will be notified where possible, unless prohibited by law.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user data may be transferred. Affected users will be notified in advance in such circumstances.

Cookies and similar technologies are used on fd77's website and app. These improve the user experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, temporarily holding form data, and managing security tokens. Disabling them will prevent the site from working correctly.

6.2 Performance Cookies

These cookies are used to analyse which pages are visited most, how long the site takes to load, and where errors occur. The information collected is aggregated and anonymous.

6.3 Cookie Controls

You can delete cookies or stop accepting new cookies at any time through your browser settings. However, disabling essential cookies may make it impossible to log in to your account or make transactions.

As an fd77 user, you have the following rights regarding your personal information. To exercise these rights, contact support via live chat or email.

7.1 Right to Access Information

If you wish to know, fd77 can provide a summary of the information stored in your account. After identity verification, this information will be provided in a secure manner.

7.2 Right to Correct Information

If there is incorrect information in your profile, you can request a correction. Verifiable documents will be required to change core identity information such as name and date of birth.

7.3 Account Closure Request

If you wish to permanently close your account, please contact support. After account closure, financial records may be retained up to the legal time limit, but other personal information will be deactivated.

7.4 Withdrawal of Marketing Communications

If you do not want to receive bonus offers or promotional messages, you can request to stop these communications at any time through support.

The minimum age to use fd77's services is 21 (21+). Information about any person under the age of 21 is not knowingly collected. If a false age is provided at registration and this is later proven, the account will be cancelled and the information will be deleted.

If you suspect someone you know who is a minor is using fd77, please notify our support immediately. Our Responsible Gaming Guidelines contain more detailed information on this matter.

Parts of fd77's servers and technology infrastructure may be located in various countries. If your information is transferred or stored outside Bangladesh, this will be done while maintaining the security standards described in this policy.

Contractual arrangements are in place to ensure the legal protections applicable to international data transfers. All parties processing data are required to comply with applicable data protection standards.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. fd77's support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For answers to more general questions, read our FAQ section, where many topics related to accounts, payments, and security are discussed.

• Live Chat: Available 24/7 — use the chat button at the bottom of the site
• Email: [email protected]

After a complaint is submitted, fd77 will review it and respond within a reasonable time. Our goal is to resolve every privacy-related request quickly and transparently.